Check cover
When you take out your cover, we will provide you with policy documentation which will set out exactly what insurance benefits your policy provides. Refer to this document as soon as possible, so you know what you are covered for.
Report claim
It is important to quickly make contact with us to flag the claim. Explain what has happened and how it has impacted you. The more details you can provide, the easier it will be for us to process your claim swiftly. If you can have your policy documentation to hand, plus your licence details and the details of anyone else who might be involved, this will ensure timely claims handling at our end. But don’t worry if you don’t have all this to hand – the most important thing is to call us and let us know what has happened.
Find an approved garage
What are the benefits of using our Approved Repair Network?
- Courtesy car for our private motor customers. You'll get a replacement car for up to seven days while yours is being repaired (or 10 days if your car is not repairable).
- Hassle free repair process when you need it.
- Repairs to your vehicle carried out to the highest industry standards.
- If your vehicle is not fit to drive, we will arrange collection or a tow to one of our approved repairers.
- Automatic transfer of your policy to the courtesy car.
- Regular repair updates from the approved repairer.
- Your vehicle will be cleaned inside and out before being returned.
- All payments for repairs will be handled by Zurich Insurance Europe AG.
Check cover
When you take out your cover, we will provide you with policy documentation which will set out exactly what insurance benefits your policy provides. Refer to this document as soon as possible, so you know what you are covered for.