Terms of Business & Schedule of Charges

City Financial Marketing Group Limited trading as MissQuote.ie is regulated by the Central Bank of Ireland. These Terms of Business set out the general terms under which our firm will provide business services to you and the respective duties and responsibilities of both the firm and you in relation to such services. Please ensure that you read these terms thoroughly and if you have any queries we will be happy to clarify them. If any material changes are made to these terms we will notify you.

Central Bank of Ireland Authorisation

City Financial Marketing Group Limited trading as MissQuote is regulated by the Central Bank of Ireland. We are registered as an insurance intermediary under the European Union (Insurance Distribution) Regulations 2018 and as an investment intermediary authorised under the Investment Intermediaries Act 1995 A copy of our regulatory registration is available on request. The Central Bank of Ireland holds registers of regulated firms. You may contact the Central Bank of Ireland on 1890 777 777 or alternatively visit their website at www.centralbank.ie to verify our credentials.

Codes of Conduct

City Financial Marketing Group Limited is subject to the Consumer Protection Code, Minimum Competency Code and Fitness & Probity Standards which offer protection to consumers. These Codes can be found on the Central Bank’s website www.centralbank.ie

Our Services

We are authorised to advise you on an exclusive Private Motor product, underwritten by Zurich Insurance plc. MissQuote.ie is a private motor single agency scheme underwritten by Zurich Insurance plc. We will only consider this product in offering you advice on your Private Motor needs.

Disclosure of Information

Any failure to disclose material information may invalidate your claim and render your policy void. If you are unsure of what may be material information, please discuss this with us.

Remuneration & Administration Charges

City Financial Marketing Group Limited is usually remunerated by commission received from Zurich Insurance plc for work involved in placing business and finalising the product with them on your behalf. The commission for Private Motor can range from 0% to 50% of the premium. In addition, we may earn a minor non-monetary benefit which we will only accept if it enhances the quality of our service to you our client. For example: attendance at a product seminar or assistance with branding, IT support etc.  Our Remuneration Summary is also available on our website www.missquote.ie

Administration charges also apply to the activity involved in any alterations that take place during the policy, at termination of the policy and at renewal of the policy. These charges are non-refundable and are expressed as a percentage of the premium charged by Zurich Insurance Plc. All premiums include 7% Government levy.

Schedule of Charges Table

Conflicts of Interest

It is the policy of City Financial Marketing Group Limited to avoid conflicts of interest in providing services to you. However, where an unavoidable conflict of interest arises, we will advise you of this in writing before providing you with any service.

Premium Handling

It is the policy of City Financial Marketing Group Limited to accept payments by credit/debit card in respect of all Private Motor policies.  Premiums are due on or before renewal/inception date of the policy/before any policy changes which result in an additional premium. Under the Central Bank of Ireland legislation very strict rules apply in the payment of premiums to insurance companies. We will not be able to pay premiums to Zurich Insurance Plc which have not been received from clients. Therefore, to avoid policy cancellation, premiums must be paid strictly within the credit terms, if agreed, otherwise immediately prior to cover incepting. If we do not receive your renewal premium on or before your renewal date, your policy will lapse and no cover will be in place.

Default on Payments by Clients

City Financial Marketing Group Limited will exercise its legal rights to receive payments due to it from clients (charges and insurance premiums) for services provided. In particular, without limitation of the generality of the foregoing, City Financial Marketing Group Limited will seek reimbursement for all payments made to Zurich Insurance Plc on behalf of clients where the firm has acted in good faith in renewing a policy of insurance for the client. Zurich Insurance Plc the Insurer for this product may withdraw benefits or cover in the event of default on payments due under policies of insurance or other products arranged for you. We would refer you to policy documents or product terms for the details of such provisions. 

It is therefore very important that City Financial Marketing Group Limited is notified in writing regarding any changes to your correspondence address. This is needed if we require contacting you regarding unpaid premiums and possible loss of cover resulting from same. You understand that failure to do so may lead to loss of policy benefits and therefore it is your responsibility to update City Financial Marketing Group Limited of any changes of address in order to reduce this risk. 

European Communities Distance Marketing: 14 Day Cancellation Period

As a consumer defined as a natural person acting outside of their trade or profession under the European Communities Distance Marketing of Consumer Financial Services Regulations 2004 (SI No 853) you have the right to withdraw from an insurance policy within 14 days of when the contract has been concluded, provided that all reasonable charges pertaining to costs incurred by this firm have been paid, and provided that no incident giving rise to a claim has occurred in the current period of insurance. You will be entitled to a proportionate return of the premium from the insurer for the un-expired period of insurance. The right of withdrawal may be exercised by notice in writing to City Financial Marketing Group Limited quoting your policy number. As this cover is motor insurance the premium cannot be refunded until the Certificate of Insurance and Windscreen Disc have been received by City Financial Marketing Group Limited. 

Consumer Insurance Contracts Act 2019: 14 Day Cancellation Period

As a consumer you can cancel your policy by notice in writing within 14 days of when the contract has been concluded, provided that all reasonable charges pertaining to costs incurred by this firm have been paid and provided that no incident giving rise to a claim has occurred in the current period of insurance. The insurer shall not impose any financial cost other than the cost of the premium for the period of cover. The notice of cancelation may be exercised in writing to City Financial Marketing Group Limited quoting your policy number As this cover is motor insurance the premium cannot be refunded until the Certificate of Insurance and Windscreen Disc have been received by City Financial Marketing Group Limited. 

Other Cancellations:

If you cancel during the first-year short term rates apply, please see policy terms and conditions. In the case of cancellation of motor insurance, you must return the Certificate of Insurance and Windscreen Disc to City Financial Marketing Group Limited. Insurance companies normally reserve the right to cancel policies at any time by giving appropriate notice to your last known address. Please refer to your policy terms and conditions. A cancellation charge may apply, and our set up charge is not refundable, please see Schedule of Charges Table.

Data Protection

City Financial Marketing Group Limited complies with the requirements of all applicable Data Protection laws and The General Data Protection Regulations 2018 (hereafter GDPR). We collect your personal data and we take great care with the information provided taking steps to keep it secure and to ensure it is only used for legitimate purposes. The data which you provide to us will be held on a computer database and paper files for the purpose of arranging transactions on your behalf. We may need to collect sensitive personal information relating to you or anyone to be named on your policy or residing in your household to process your application. We may share with insurance service provider’s information we hold about you and your claims history. Our Insurers and product producers may subscribe to insurance industry databases for fraud prevention purposes. We may also use your information for the purposes of complying with regulatory or legislative requirements and for offering renewal. The information provided may be used to keep you informed of products and services we may offer from time to time. We would like to contact you by way of letter, email, telephone call and/or SMS. You have the option to decline to receive further marketing information from us. All calls, both inbound and outbound, may be recorded and monitored for quality, training and verification purposes. The data will be processed in line with our Data Privacy Notice and this will be distributed to all our clients and is available on www.cfmgroup.ie or on request. Please contact us at [email protected] if you have any concerns about your personal data.

Complaints

We ask that you make any complaint against our firm relating to services provided by us in writing to our Compliance department. We will accept oral complaints. We will acknowledge your complaint within 5 business days of receipt. Updates will be advised in intervals of not more than 20 business days. We will endeavour to resolve the complaint within 40 business days and we will provide you with a written report of the outcome within 5 business days of completion of the investigation. Please send all complaints in writing to Elaine Maher, Compliance, GDPR and Consumer Affairs, CFM Group Limited, Insurance House, 62A Terenure Road North, Terenure, Dublin 6w, DW6 CF54 or email [email protected] In the event that we have been unable to resolve your complaint to your satisfaction you are entitled to refer the matter to the Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2. A full copy of our complaints procedure is available on request.

Client Comfort

City Financial Marketing Group Limited maintains a €6,500,000 Professional Indemnity Insurance Policy for all service activities.

Investor Compensation Scheme

City Financial Marketing Group Limited is a member of the Investor Compensation Company Ltd (ICCL) scheme established under the Investor Compensation Act, 1998. The legislation provides for the establishment of a compensation scheme and for the payment in certain circumstances, of compensation to certain clients of firms (known as eligible investors) covered by the Act. However, you should be aware that a right to compensation only arises where client money or investment instruments held by us on your behalf cannot be returned and where you fall within the definition of eligible investor. In the event that a right to compensation is established, the amount payable is the lesser of 90% of your loss, which is recognised as being eligible for compensation, or €20,000. For further information, contact the Investor Compensation Company Ltd. at (01) 410 4955.

City Financial Marketing Group Limited is a member of Brokers Ireland.

Brokers Ireland Compensation Fund Ltd

As a member of Brokers Ireland, City Financial Marketing Group Limited is regulated by the Central Bank of Ireland is also a member of the IBA Compensation Fund Ltd. Subject to the rules of the scheme the liabilities of its member firms up to a maximum of €100,000 per client (€250,000 in aggregate) may be discharged by the Fund on its behalf if the member firm is unable to do so, where the above detailed ICCL (established by law) has failed to adequately compensate any client member.